Job ID: 290103709  |  Last Updated: 5/13/2022

Dispatcher

Job Description

HopeSource has grown with the ideology that Hope Changes Everything, a simple statement that truly resonates within the hearts of every member of our team. As such, HopeSource strives to provide an encouraging, accommodating environment for our employees, who we know play many roles beyond those brought into the workplace. We emphasize Courage, Authenticity, Service, Truth, Love, and Effectiveness to promote a cohesive team supported by a genuine work environment and strong work-life balance.
HopeSource offers quality medical, dental, vision, and life insurance with low deductibles and copays.?We provide 100% employer-paid premiums for all of our full-time employees, as well as 60% of the premiums for dependents covered by the plan. Additionally, we have optional 401k and AD&D plans available for staff who choose to take advantage of these programs.



Responsibilities:

Ensures the smooth operation of HopeSource dispatch and driver communications
Prepares and submits data for ALTC and P4P monthly reporting.
Schedules drivers, dispatch monthly and processes schedule changes daily.
Assists in gathering information for grants, audits, and other funding sources.
Reviews vehicle pre-trips and inputs data (Autosist)
Prepares daily manifests to maximize route efficiency
Answers transportation phone in a courtesy, helpful manner that reflects the CASTLE values.
Advocates, prescreens, and schedules clients for appropriate programs; DAR, ALTC, P4P and
Paratransit.
Supports
Has knowledge of Central Transport routes and schedules
Orders, distributes, tracks, and collects all drivers uniforms
Participates in required trainings to maintain all required certifications and improve technical
knowledge
Participates in HopeSource team meetings.
Back up for Transportation Manager in reviewing timecards and inputting timecard changes.
Maintain client data base (RouteMatch)


Minimum Requirements:

Associates degree in field related to office management or transportation preferred; or three
years equivalent work experience
Proficient in the use of computers, various software, basic office equipment, and the ability to
learn new software applications
Ability to multi-task and handle multiple calls in a timely and professional manner
Proven ability to develop and maintain excellent customer relations
Ability to work with low-income and disabled clients in a professional and compassionate
manner
Ability to produce and compile detailed reports
Valid Washington State drivers license
Safe driving record including no moving traffic violations or at fault accidents within the past 3
years.
Must maintain all relevant and required certifications - training provided
Must take and pass pre-employment and random drug tests.
Must pass a state- and nation-wide criminal history check.
Requires sitting and viewing computer screens for extended periods of time


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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