Job ID: 290103700  |  Last Updated: 5/13/2022

Client Advocate

Job Description

HopeSource has grown with the ideology that Hope Changes Everything, a simple statement that truly resonates within the hearts of every member of our team. As such, HopeSource strives to provide an encouraging, accommodating environment for our employees, who we know play many roles beyond those brought into the workplace. We emphasize Courage, Authenticity, Service, Truth, Love, and Effectiveness to promote a cohesive team supported by a genuine work environment and strong work-life balance.
HopeSource offers quality medical, dental, vision, and life insurance with low deductibles and copays.?We provide 100% employer-paid premiums for all of our full-time employees, as well as 60% of the premiums for dependents covered by the plan. Additionally, we have optional 401k and AD&D plans available for staff who choose to take advantage of these programs.


Responsible for providing client mentoring, coaching, and oversight of direct services
to clients in Rapid Rehousing programs. Caseload determined by Program Manager.

Provides client mentoring and coaching in the HopeSource Rapid Rehousing
programs. Works with other local agencies in providing services to shared
clients.
Coordinates with Hope U staff to place clients in Hope U Life Skills and Work
Skills classes and ensures that educational goal component of clients Family
Stability Plans are met. Meets regularly with clients to ensure Family stability
Plan goals are met, assess the effectiveness of training, assess additional educational
or family needs and establish additional educational goals.
Responsible for recruiting local housing providers for participation in Housing
Program and keeping the inventory of potential housing ahead of need.
Responsible for coordinating with Housing Team to enter prepared shelter
clients into HopeSource Housing Programs at levels that satisfy all grant
requirements and program strategies.
Responsible for ensuring that clients participate and complete all Family Stability
Program goals and planned Hope U One/One Coaching activities.
Coordinate and maintain accurate case file documentation, client characteristics,
and program utilization and information for Rapid Rehousing Programs including
management of data in CAP60 database and state HMIS database with Data
Specialist.
Coordinate preparation of program reports, as required by funding source,
Housing Manager, Senior Management, and Executive Management.
Coordinate preparation of program billings as required by the Fiscal Director and
funding sources.
Represent the agency in public setting.
Assist the leadership in developing new programs, program structures, and
service delivery mechanisms to enhance, expand, and improve services for
families and children.
Attend staff trainings, staff meetings, and other professional trainings
Perform Housing intakes and refer clients to appropriate housing programs
May perform housing program data entry in Microix and HMIS
Performs other duties as assigned
Understand firmly each grant and the contract requirements.
Responsible to understand coding (GL/Dept/Grant/Expense) for PO's and to
properly code and allocate activity reporting.
Responsible to know program budgets and available spends.
Meet organization's documentation requirements for program adherence,
finance, and file accuracy.
Responsible for coordinating with service agency's monthly developing working
relationships.
Responsible for local outreach addressing homeless clients.

Minimum Requirements:
Experience in providing direct client services.
Experience in a managerial or supervisory position.
Experience in working with individuals and/or families in crisis.
Current Washington Drivers License with an acceptable driving record and proof of automobile insurance, or access to reliable transportation

Preferred:
Bachelors degree in a field directly related to families, case management or to the delivery of client services or equivalent experience
Proven ability to network with other organizations and service groups.
Proven ability to prepare reports and handle extensive written communications.
Working knowledge of basic computer programs.
Bilingual English/Spanish preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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